SMARTS
Maintenenance for AVAYA Systems and Equipment
Priced
at 20% less than similar monitoring
and maintenance plans offered by Avaya,
SMARTS (System Monitoring, Alarm Response,
Total Support) is a complete AVAYA support
package that maximizes your system uptime
with essential support services and
provides dependable and affordable equipment
protection.
SMARTS
maintenance plans
from Ameri-tel - in
conjunction with our
24-hour
AVAYA system monitoring
- often results in
errors being repaired
before you experience
outages.
Complete
AVAYA system monitoring
Continuous 24-hour, 7-day-a-week, remote AVAYA
system monitoring for sites located anywhere
in the contiguous 48 states of the US.
Rapid
alarm response and resolution by AVAYA technicians
and qualified experts
When a problem is encountered in your AVAYA
system, experienced service technicians (either
from Avaya or a well-qualified independent
– whichever you prefer) will respond
within 4 hours for a major alarm, and within
24 hours for a minor alarm. Remote diagnostics
are performed to identify the nature of the
alarms. If the problem(s) cannot be resolved
remotely, technicians equipped with the appropriate
skills and hardware are dispatched to your
location, and on-site service is performed.
Total
Support
When it comes to your AVAYA system, Ameri-Tel
has you covered. In addition to providing
valuable support and maintenance services,
Ameri-Tel is also a supplier of Avaya equipment.
Should any of your AVAYA system troubles be
due to equipment failures, Ameri-Tel can have
the replacement parts at your site and ready
to install within 24-hours.
Receive
pricing on our SMARTS
Maintenance Plans.
Online, you can fill
out out Quote
Request form,
or call us toll-free
at 877-842-0888.
From
phone system planning
to installation and
maintenance services,
you'll benefit greatly
from our wealth of
knowledge and experience.
SMARTS
Features
Remote monitoring and diagnostics
Preventative maintenance
Parts and labor
Remote trouble resolution
After hours support
System security checks
Technical support and assistance
Emergency service plans
Intelligent dispatch of qualified Avaya
and expert technicians best suited to
resolve the particular problem(s) encountered
SMARTS
Contract Terms
Contracts for one, two, three, or four
years are available to most users
8 am - 5 pm business day coverage for
minor alarms, and 24-hour-a-day, 7-day-a-week
coverage for major alarms and failures
Multi-year contracts lock inpricing
for the term of the contract
Per-port equipment is reconciled on
a yearly basis
4 hour response times for major alarms
and failures
24 hour response times for minor troubles
SMARTS
Pricing
Provides for simple, easy-to-understand
SMARTS billing for your AVAYA system
Pricing is based on the number of hardware
ports for station and trunks
AVAYA®,
AT&T®, LUCENT®, DEFINITY-ECS®/BCS®/G1®/G3®/PROLOGIX®/ONE®,
MERLIN®/MAGIX®/LEGEND®, PARTNER®/PARTNER ACS®/II®,
TRANSTALK, AUDIX®, DEFINITY AUDIX® AND INTUITY® Are
registered trademarks of Avaya, Lucent Technologies, Inc. and AT&T
Remote monitoring and diagnostics