The
MERLIN MAGIX System is the ideal choice
for a growing business because it packs
so much into one simple solution.
Based on Avaya’s best-selling
MERLIN LEGEND Communications System—the
MERLIN MAGIX system readies your business
for tomorrow, by supporting both voice
and high-speed Internet access. Whether
you are starting from scratch or upgrading
from another system, the MERLIN MAGIX
system is a proven, reliable choice
that can bring you into the future.
The
MERLIN MAGIX system can
grow as your business grows,
providing from 11 to 80
telephone lines, with capacity
for up to 200 stations.
It’s a fully integrated,
scalable solution for voice
and Internet communication
that also supports business
applications for customer
care, eBusiness, employee
productivity, supplier transactions
and more...
•
Communicate via phone,
video, e-mail
• High-speed
Internet access.
• Built-in call
center functionality
• Comprehensive
messaging
• Mobile workforce
support
• Fax management
• Remote administration
• Scalability
- system can grow
with you
• Tip/ring capability
for connecting adjunct
devices such as fax
machines and credit
card readers
Let
us assist you
with your MERLIN
MAGIX project.
From phone system
planning to
installation
and maintenance
services,
you'll benefit
from our wealth
of knowledge
and experience.
Reliable, Continuous Operation
The MERLIN MAGIX Integrated System helps ensure
continuous operation by using Flash ROM PCMCIA
technology, which offers simplified back-up
and restore capability and software upgrades.
A separate PC is not required.
Support for E-business
The key to success in today's e-business world
is to get all of your communications applications
working together. The Avaya™ Web Communications
Server when implemented with MERLIN Messaging
R2.0 combines voice messaging with intranet,
extranet Web site hosting, e-mail, e-commerce,
and Internet access.
Mobility Support
The MERLIN MAGIX Integrated System can provide
cost-effective solutions for your employees
on the go. Cordless telephones, loudspeaker
paging, voice messaging with outcalling, and
the TransTalk Digital Wireless System keep
your employees in touch wherever they are.
Easy
Administration
MERLIN MAGIX Windows-based System Programming
and Maintenance (WinSPM) software makes it
easy to program system and telephone features
without duplicating each task. Its user-friendly,
graphical user interface (GUI) provides on-screen
icons and menus to help guide you through
each step.
Choice of Telephones The MERLIN MAGIX Integrated System
provides full compatibility with many of telephones
you already own: MERLIN LEGEND Multi-Line
Extension (MLX) Voice Terminals; PARTNER Enhanced
Tip/Ring (ETR) or MultiLine Sets (MLS); plus
the new generation of MERLIN 4400 Series Digital
Voice Terminals.
Multi-site Networking
A MERLIN MAGIX private network can help maximize
your facilities by sharing voice, high-speed
data/video, and a
single voice messaging system across multiple
locations.
Call
Center/Customer Service Call
center functionality is integrated into the
system. No additional software or hardware
devices are required for basic automatic call
distribution (ACD) service. Integrated Network Access The MERLIN MAGIX Integrated Network
Access (INA) module provides high-speed Internet
access on a single card that includes T1 connectivity,
router, CSU/DSU, and packet-filtering firewall
software.
Centralized Voice Mail
When a company has more than one location,
a centralized voice mail solution such as
MERLIN Messaging can save money and improve
communication. Ccentralized voice mail comes
with the system's powerful networking capabilities.
A Powerful Attendant
The MERLIN MAGIX direct station selector (DSS)
consoles support up to 150 extensions. The
console is easy use and has a small footprint
on your attendant's desk.
Caller ID The
MERLIN MAGIX includes standard caller ID-equipped
line modules that eliminate the need for separate
caller ID adjuncts or more expensive modules.
Prioritizing Calls
The MERLIN MAGIX Integrated System supports
queued call consoles (QCC) that can prioritize
incoming calls by trunk group.
Remote Call Forwarding with Internal Alert
Incoming calls destined for certain individuals
will also alert at a programmed external telephone
number such as a cell phone. If unanswered,
the call would be treated as unanswered and
go to voice mail.
Remote Diagnostics
The MERLIN MAGIX Integrated System provides
a built-in modem enabling remote administration
and troubleshooting as a standard feature.
Processor
Units
• MERLIN MAGIX® R2.2 Processor
(without plastic clamshell)
- Includes back-up/restore PCMCIA Card
• MERLIN MAGIX R2.2 Processor (with
plastic clamshell)
- Includes back-up/restore PCMCIA Card
Software
• Windows-based System Programming
and Maintenance (WinSPM) R5 and MERLIN MAGIX
R2.2 system
• MERLIN MAGIX 2.2 System Software
Upgrade: Used to upgrade a MERLIN MAGIX
R1.0-2.1 processor and MERLIN LEGEND®
CKE4 and CKE5 processor to MERLIN
Integrated
System Modules •
412 TDL
• 024 TDL
• 408 GS/LS-ID MLX
• 008 MLX
• 016 MLX
• 016 ETR
• 016 Tip/Ring
• 008 OPT
• 800 GS/LS-ID
• DS1 with built-in CSU/DSU (100D/DCD)
• 400 E&M Tie Line
• 800 DID
• 800 NI-BRI
• MERLIN Messaging
• MAGIX INA (100R)
Customer
Sales & Service Account
Code Entry (Regular/Forced)
Allowed/Disallowed Lists
Automatic Line Selection
Automatic Number Identification
Automatic Route Selection
Barge In
Callback
Caller ID
Calling Restrictions
Camp On
Coverage
Delayed Call Forwarding Direct
Group Calling
Direct Inward Dialing (DID)
Directory Service
Disable Transfer on Single-line Sets DNIS/Multiple
Calls to Directory Service
Extension Status
Forward/Remote Call Forward/Follow Me
Inspect
Line Request
National ISDN-BRI Access
Night Service with Group Assignment
Night Service with Outward Restriction
No Transfer Return on Single-line Sets
Park
Pick-up
Power Failure Transfer
Privacy
Recall
Ringing/Idle Line Preference
Ringing Options
Shared System Access Buttons
Signaling/Notify
Station Identification
Station Message Detail Recording (SMDR)
T1 Data Switching
Time-Based Overflow for Calling Groups
Voice Announce from Queued Call Console
Voice Announce to Busy
Cost
Control
Account Code Entry (Regular/Forced)
Allowed/Disallowed Lists
Authorization Codes
Automatic Route Selection
Barrier Codes
Support for Call Accounting
Calls-in-Queue Alarm
Calling Restrictions
MERLIN MAGIX® Reporter
Networking Outward
Restriction Pool
Dial-Out Code Restriction
SMDR
Toll Restriction
Mobility
and Distributed Workforce
Barrier Codes
Loudspeaker Paging
Multimedia Messaging
Networking
Remote Access
Uniform Dial Plan
Videoconferencing Support
Wireless and Cordless Telephones
Messaging
Attendant Barge-In
Attendant Message Waiting
Barge-In
Call Coverage Features
Call Forwarding/Follow Me
Caller ID
Centralized Voice Messaging
CTI Support
Direct Voice Mail
Directory Features
Display Features
Executive Barge-In
Fax Features
Leave Message
Leave Word Calling
Loudspeaker Paging
Manual Signaling
Message Center Operation
Message Indicator
Message Status
Message Waiting Receiver
Message Status Operator Next
Message
Notify
Page All
Paging
Posted Messages
Priority Call Ringing
Reminder Service
Remote Access
Remote Call Forwarding
Return Call
Send/Remove Message
Signaling
Station-to-Station Messaging
Voice Announce on Busy
Backup retains the system programming during
a power failure for up to 6 months.
AVAYA®,
AT&T®, LUCENT®, DEFINITY-ECS®/BCS®/G1®/G3®/PROLOGIX®/ONE®,
MERLIN®/MAGIX®/LEGEND®, PARTNER®/PARTNER ACS®/II®,
TRANSTALK, AUDIX®, DEFINITY AUDIX® AND INTUITY® Are
registered trademarks of Avaya, Lucent Technologies, Inc. and AT&T
